Please feel free to print out the PRINTABLE ORDER FORM for your convience and mark down what you’d like while you’re browsing the site!
You then may order by:
- PHONE: (250) 690-7777 TOLL-FREE: 1-866-690-9665 (for credit cards, cheques or money orders)
- EMAIL: using our SECURE ONLINE ORDER FORM to safely transmit your order, whether paying by credit card (Visa and MasterCard) or cheque or money order (if applicable…please check your country of residence below to see payment options available to you).
Business Hours are Tuesday to Saturday, 10:00 a.m. to 5:00 p.m. Pacific Time.
Payment methods vary by country of residence; please see below for what is available.
IN CANADA: I accept Visa, Mastercard, personal cheques or money orders (payable to The Woollen Earth). For personal cheque and money order options, please wait for a purchase total confirmation from The Woollen Earth (via phone or email) before sending payment…orders will be held until payment is received (and cheques have cleared).
IN THE U.S.: I accept Visa, Mastercard, and money orders drawn from a bank in Canadian funds (payable to The Woollen Earth). Exchange rate is calculated at time of credit card processing as set by your credit card company. For money order option, please wait for a purchase total confirmation from The Woollen Earth (via phone or email) before sending payment…orders will be held until payment is received.
OTHER COUNTRIES: I accept Visa and Mastercard. Exchange rate is calculated at time of credit card processing as set by your credit card company.
For cheque and money order options (where applicable):
Once you have received a purchase total confirmation, please send payment to:
- The Woollen Earth
- P.O. Box 2530
- Vanderhoof, British Columbia, Canada
- V0J 3A0
Orders will be shipped once payment has been received (and cheques have cleared).
RETURN POLICY:
I sincerely want you to be happy with your purchase! Please be aware of my return policies before ordering:
No returns on patterns for obvious photocopying reasons.
The Woollen Earth takes pride in the condition of our yarn…no returns on yarn ensures no exposure to smoke, pet hair, etc.
Needles and notions may be EXCHANGED within 30 days of purchase UPON PRIOR APPROVAL from The Woollen Earth (no returns will be accepted otherwise). Shipping cannot be refunded.
PRODUCT AVAILABILITY AND PRICES:
All prices are shown and payable in Canadian dollars. Prices are subject to change without notice.
I strive to keep all items in stock at all times, but sometimes I experience delays with my suppliers. If an item is temporarily unavailable, you will be notified upon ordering. Permanent availability is subject to change without notice.
Click HERE for SHIPPING INFORMATION.
